Accessibility Statement

We believe everyone should be able to browse our website, manage their membership, and visit our facility with ease. We work to identify and address accessibility barriers as part of our ongoing design and development process, not as a one-time fix.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and more usable for everyone.

Accessibility efforts on our website and application include:

• Structuring content with clear headings, labels, and reading order for screen reader compatibility;
• Maintaining sufficient color contrast between text and background;
• Providing visible focus states for keyboard navigation;
• Writing descriptive alternative text for meaningful images;
• Testing key pages and flows with accessibility tools and, where possible, assistive technology.

Our St. Augustine facility includes accessible parking and pathways to common areas. If you have specific accessibility needs for a facility visit or vault access, please let us know in advance so we can help coordinate your visit.

Our website is designed to work with current versions of major browsers and commonly used assistive technologies, including screen readers and keyboard-only navigation. Accessibility can vary depending on your browser, device, and assistive technology settings.

Despite our efforts, some content or features may not yet be fully accessible, particularly content provided by third-party tools or services embedded on our site. We are actively working to address these gaps and welcome reports of any barriers you encounter.

If you experience difficulty accessing any part of our website, application, or facility, please contact us. We take all feedback seriously and will work to provide the information, service, or accommodation you need in a timely manner.

Accessibility is an ongoing effort. As we update our website, application, and facility, we continue to review our practices against current standards and incorporate feedback from our members and guests.

To report an accessibility issue or request assistance, please reach out using the information below.