Privacy Policy

We collect information you provide directly to us, information gathered automatically through your use of our Services, and information related to your presence at our physical facility.

• Account & membership information: name, email address, phone number, mailing address, payment details, and vehicle information provided when you reserve a unit or create an account.
• Facility & access information: keycard or credential activity, access logs, and video footage captured at entry points, common areas, and vault access points.
• Website & usage information: IP address, browser type, device identifiers, pages viewed, and general location data collected automatically when you use our website or application.
• Communications: records of your correspondence with us, including inquiries, service requests, and event RSVPs.

We use the information we collect to:

• Establish and manage your membership, reservations, and billing;
• Operate, maintain, and secure the facility, including credentialing and monitoring access points;
• Communicate with you about your account, service updates, and member events;
• Improve our website, application, and the overall member experience;
• Comply with legal obligations and enforce our Terms & Services.

Our facility uses video monitoring and access logging at entry points, common areas, and vault access points to protect the safety and security of members, staff, and stored vehicles. Footage may be reviewed in connection with security incidents, insurance claims, or legal requirements, and is retained only as long as reasonably necessary for these purposes.

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve functionality. You can control cookies through your browser settings; disabling certain cookies may limit some website features.

We do not sell your personal information. We may share information with:

• Service providers who support our operations, such as payment processors, IT and security vendors, and communications platforms;
• Insurers or legal authorities when necessary to investigate an incident, respond to a claim, or comply with the law;
• Successors in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No system is completely secure, and we cannot guarantee the absolute security of information transmitted to us.

We retain personal information for as long as necessary to provide the Services, maintain your membership, and satisfy legal, accounting, or reporting obligations. Facility access logs and video footage are retained for a limited period consistent with our security and operational needs, unless a longer period is required by law or an active investigation.

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain communications. You can update your account information directly or contact us using the information below to make a request.

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

Our website may contain links to third-party sites we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing any information.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date, and where required by law, communicated directly to active members in advance of taking effect.

Questions about this Privacy Policy or how we handle your information can be directed to us using the information below.